Pinup App's Terms & Conditions — Fully in Bengali

General Terms & Conditions

By using the pinup app website, mobile app, or any of its services, you automatically agree to these terms and conditions. Using the platform without reading these terms means you accept all rules and restrictions stated herein.

Pinup app is an entertainment-based online gaming platform. All services provided are for recreational purposes only and should not be considered a guaranteed source of income. All members are encouraged to game responsibly.

These terms and conditions are available in both English and Bengali. In the event of any conflict or ambiguity, the English version shall be considered final. However, we maintain a full Bengali translation for the convenience of our Bangladeshi users.

Account Registration

To register on pinup app, you must provide accurate and truthful information. pinup app reserves the right to close any account created with false or incomplete information.

• Each person may open one account only. If multiple accounts belonging to the same person are found, all accounts will be closed and any funds held may be forfeited.
• The name, date of birth, and address provided during registration must match your National ID.
• Opening more than one account per household or device is not permitted.
• Email or phone number verification is required after registration.
• To update your account information, you must contact the support team and complete the verification process.

Age Verification & KYC

Pinup app strictly prohibits use by anyone under the age of 18. We may request age verification from any member at any time. Accounts will be suspended until proof of age is provided.

The following documents may be required as part of the KYC (Know Your Customer) process:

• A clear copy of your National ID (NID) or passport.
• Driving license or birth registration certificate (accepted as an alternative).
• A copy of a bank statement or utility bill (for address verification).
• Documentation proving ownership of the mobile banking account.

Withdrawals may be delayed until KYC verification is complete. Once documents are submitted, verification is typically completed within 24-48 hours.

Deposits & Payments

Deposits on pinup app can be made in BDT via bKash, Nagad, Rocket, and bank transfer. The following rules apply to all deposits:

• The minimum deposit amount may vary depending on the payment method.
• Deposits are usually credited instantly. If there is a delay, please contact support.
• All deposited funds must come from your own payment method. Third-party deposits are strictly prohibited.
• There are no hidden charges on deposits; however, your payment provider may apply their own fees.
• Pinup app reserves the right to conduct additional verification on suspicious transactions.

Withdrawal Policy

To withdraw from pinup app, your account must be fully verified. The following rules apply to all withdrawals:

• Withdrawals can only be made to the same payment method used for the original deposit.
• Withdrawals via bKash and Nagad are typically processed within 15–30 minutes.
• Bank transfers may take 1–3 business days.
• Minimum and maximum withdrawal limits are determined by the payment method used.
• Wagering requirements must be met before bonus funds can be withdrawn.
• Additional documents may be requested as needed to prevent money laundering.

Bonuses & Promotions

Pinup app regularly offers a variety of bonuses and promotions. Each bonus comes with specific terms that you should read carefully before accepting.

• Welcome Bonus: Offered to new members on their first deposit. Cannot be withdrawn until the specified wagering requirements are met.
• Reload Bonus: Available on a weekly or monthly basis for existing members. A new bonus cannot be claimed while a previous one is still active.
• Free Spins: Valid for use on specific slots games. Wagering requirements apply to any winnings.
• Cashback: A portion of losses within a set period is returned. Wagering requirements may apply to cashback as well.

If bonus abuse, multi-account bonus claiming, or any attempt to exploit bonuses through fraudulent means is detected, pinup app may forfeit the relevant bonus and any winnings derived from it.

Gaming Rules

All games on pinup app are conducted fairly and transparently. The following rules must be followed when gaming:

• Each game has its own rules, which should be reviewed before starting play.
• If a technical error causes the outcome of a round to be uncertain, that round will be considered void.
• Pinup app is not liable for any issues caused by internet connection disruptions.
• In the event of a dispute over a game outcome, system logs will serve as the definitive evidence.
• If a match is cancelled in Sports Betting, the full stake will be refunded.

Prohibited Activities

The following activities are strictly prohibited on pinup app and may result in permanent account closure:

• Playing using bots, automated software, or artificial intelligence.
• Creating multiple accounts to claim bonuses or exploit promotions.
• Gaining an unfair advantage through collusion or team play.
• Intentionally exploiting any vulnerability or bug in the platform.
• Raising unfair chargebacks or payment disputes.
• Using the platform for money laundering or any illegal financial activity.
• Harassing, intimidating, or engaging in inappropriate conduct toward other members.

Account Closure & Suspension

Pinup app reserves the right to temporarily or permanently close any account under the following circumstances:

• Violating the terms or participating in prohibited activities.
• Registering with false information or submitting fraudulent documents during the KYC process.
• Suspicious financial transactions or concerns of money laundering.
• Accounts that have been inactive for an extended period (typically 12 months).

Members may also contact support at any time to request account closure. Any remaining balance at the time of closure will be returned in accordance with the applicable policy.

Responsible Gaming

Pinup app believes gaming should be fun, not addictive. We care about our members' wellbeing and financial safety. To support this, we offer the following features:

• Deposit Limit: Set a maximum daily, weekly, or monthly deposit limit.
• Self-Exclusion: Exclude yourself from the platform temporarily or permanently.
• Reality Check: You will receive reminders at regular intervals during your gaming session.
• Cooling-Off Period: Take a temporary break from your account.

If you are struggling with a gaming addiction, please reach out to our support team. We can guide you toward professional assistance.

Dispute Resolution

If you have a dispute or complaint, please contact our customer support team first. We aim to resolve most issues within 48 hours.

• If the matter is not resolved through support, a formal complaint may be submitted.
• A final decision will be communicated within 14 business days of the complaint being submitted.
• In any dispute regarding game outcomes, system logs and server data are the final authority.

Right to Amend Terms

Pinup app reserves the right to update these terms and conditions at any time. Members will be notified of significant changes via email or through the platform.

Continued use of the platform after any changes will be considered acceptance of the updated terms. If you do not agree to the new terms, you may request account closure.